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Interesting story I found

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  • #24556


    Sometimes you do not need pranks.
    Reality can be more hilarious, as evidenced by this true dialogue with Citibank employees: (via PreSurfer) Cancel your credit cards before you die “A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and then added late fees and interest on the monthly charge.
    The balance had been $0.00, now is somewhere around $60.00.
    A family member placed a call to Citibank: Family Member: “I am calling to tell you that she died in January.” Citibank: “The account was never closed and the late fees and charges still apply.” Family Member: “Maybe you should turn it over to collections.” Citibank: “Since it is two months past due, it already has been.” Family Member : “So what will they do when they find out she is dead?” Citibank: “Either report her account to the frauds division or report her to the credit bureau, maybe both!” Family Member: “Do you think God will be mad at her?” Citibank: “Excuse me?” Family Member: “Did you just get what I was telling you about her being dead?” Citibank: “Sir, you’ll have to speak to my supervisor.” Supervisor gets on the phone: Family Member: “I’m calling to tell you, she died in January.” Citibank: “The account was never closed and the late fees and charges still apply.” Family Member: “You mean you want to collect from her estate?” Citibank: (Stammer) “Are you her lawyer?” Family Member: “No, I’m her great nephew.” (Lawyer info given) Citibank: ” Could you fax us a certificate of death?” Family Member: “Sure.” (fax number is given) After they get the fax: Citibank: “Our system just isn’t set up for death.
    I don’t know what more I can do to help.” Family Member: “Well, if you figure it out, great! If not, you could just keep billing her.
    I don’t think she will care.” Citibank: “Well, the late fees and charges do still apply.” Family Member: “Would you like her new billing address?” Citibank: “That might help.” Family Member: “Odessa Memorial Cemetery, Highway 129, Plot Number 69.” Citibank: “Sir, that’s a cemetery!” Family Member: “What do you do with dead people on your planet?”



    These people sure were nicer than the cc people when my friend’s mother died…
    they accused the teenaged children of pretending she was dead to get out of paying her bill!  They eventually gave up on collecting the balance and nine years later, the family is no longer getting calls.  *rolls eyes*



    The family that was still receiving credit card calls nine years after the death of their loved one…my advice is request extra certified copies of the death certificate.  I requested 10 for my MIL and used nine.  Once they receive a certified copy they stop.

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